Frequently Asked Questions

Orders are processed within 1–3 business days (Monday–Friday), then shipped via standard delivery in 3–5 business days, or express delivery in 1–2 business days. You'll receive a tracking email once your order is dispatched. See our full Shipping Policy for details.

No, we currently ship within the United States only. We're working on expanding shipping coverage — check back for updates.

Once your order ships, you'll receive a shipping confirmation email with a tracking number. Please allow up to 24 hours for tracking to become active on the carrier's site.

You have 14 days from the date of delivery to request a return. Items must be unused, unwashed, and in original condition with tags attached. See our Return & Refund Policy for full conditions.

Once we receive and inspect your return, refunds are processed within 7 business days to your original payment method. Your bank may take a few additional days to show the credit.

Custom or personalized orders are not eligible for return unless they arrive damaged or defective. If that happens, contact us within 48 hours with photos and we'll arrange a replacement or refund.

Orders can be cancelled before processing begins — contact us immediately at support@nexoraclergys.com with your order number. Once dispatched, cancellations aren't possible, and custom orders can't be cancelled once production has started.

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay — all shown at checkout. Every transaction is protected with bank-level SSL encryption. See our Payment Policy for details.

Yes. All payments are processed through a secure, encrypted payment gateway. We don't store your full card details on our servers — your payment information is handled exclusively by our certified payment processor.

All prices are listed and charged in US Dollars (USD). If your card is issued in a different currency, your bank will apply their own exchange rate at checkout.

Please check your spam or junk folder first. If you still can't find it, email support@nexoraclergys.com with your name and the email used at checkout, and we'll resend your confirmation.