Billing Terms & Conditions
Clear, honest billing practices — because your trust in every transaction matters to us.
Accepted Payment Methods
We accept a wide range of secure payment methods to ensure a convenient checkout experience for customers worldwide:
Payment options available at checkout may vary depending on your location. All available methods will be displayed during the checkout process.
Charges & Authorisation
When You Are Charged
Payment is collected at the time of order placement. By completing your purchase, you authorise Nexora Clergys to charge the full order amount — including any applicable taxes and shipping fees — to your selected payment method.
Currency
All transactions are processed in US Dollars (USD). If your bank or card is denominated in a different currency, your payment provider will apply their applicable exchange rate. Nexora Clergys is not responsible for any foreign exchange fees or conversion charges applied by your bank.
Order Confirmation
After successful payment, you will receive an order confirmation email. This email confirms that your payment was received and your order is being processed. It does not constitute a contract for delivery until your order has been dispatched.
PayPal Payments
Payments made via PayPal are processed through the account registered with SAMAH Leathers (our PayPal business account). You may see this name on your PayPal statement. This is normal and expected, as Nexora Clergys is a sister project of SAMAA Leathers.
Failed Payments & Security
Failed or Declined Transactions
If your payment is declined, your order will not be processed. Please check the following:
- Ensure your card details are entered correctly, including the billing address and CVV.
- Check that your card has sufficient funds or credit available.
- Some banks block international transactions — contact your bank to authorise the payment.
- Try an alternative payment method if the issue persists.
If you continue to experience payment difficulties, contact us at support@nexoraclergys.com and we will assist you.
Payment Security
All payments are processed through PCI-compliant, SSL-encrypted payment gateways. We do not store your full card details on our servers. Your financial information is handled exclusively by certified payment processors including PayPal and Stripe.
Fraudulent Orders
Nexora Clergys reserves the right to cancel any order suspected of fraud or unauthorised card use. In such cases, we will void the charge and notify the cardholder's bank. We cooperate fully with law enforcement agencies when required.
Refunds & Billing Disputes
Refunds
Refunds are issued to the original payment method used at checkout. We do not issue refunds to alternative payment methods or bank accounts. Refunds are processed within 10 business days of receiving your approved return. Please see our Return & Refund Policy for full eligibility conditions and timeframes.
Chargeback Policy
We ask that customers contact us directly at support@nexoraclergys.com before initiating a chargeback with their bank or payment provider. Most issues can be resolved quickly and amicably through our support team. Chargebacks initiated without prior contact may result in the dispute being contested with full order and shipment evidence.
Pricing Errors
If an item is listed at an incorrect price due to a typographical error or system fault, we reserve the right to cancel the affected order and issue a full refund. We will notify you promptly if this occurs.
Billing Questions?
If you have any questions about our billing practices, a charge on your statement, or any other financial matter related to your order, please do not hesitate to contact us:
- Email: support@nexoraclergys.com
- Phone: +1 970 784 0507
- Address: 397 E 6th St, Chico, CA 95928, United States
- Business Hours: Monday – Friday (per local state hours)
Nexora Clergys is a sister project of SAMAH Leathers. Charges from PayPal may appear under the SAMAH Leathers business name.