Returns & Exchanges

We want you to be happy with your Nexora Clergys order. If something isn't right, here's how returns and exchanges work.

Return Window

We offer a 14-day return policy, which means you have 14 days from the date you receive your item to request a return. Items must be unworn, unwashed, and in their original condition with tags attached.

Custom embroidered or personalized orders are non-returnable, since they are made specifically for you.

Return Shipping Cost

Customers are responsible for return shipping costs, unless the item arrived defective, damaged, or not as described — in that case, we cover the cost.

How to Start a Return

1. Email us at support@nexoraclergys.com with your order number and reason for return.
2. We'll confirm your return and provide the return address and instructions.
3. Pack the item securely and ship it back within 14 days of approval.

Please do not send items back without contacting us first — unrequested returns may be delayed in processing.

Return Address

Returns should be sent to our warehouse address, which we will confirm by email once your return request is approved: 397 E 6th St, Chico, CA 95928, United States.

Refund Timing

Once your return arrives at our warehouse and passes inspection, we process your refund to the original payment method within 7 business days. Your bank or card provider may take a few additional days to show the refund.

Damaged or Incorrect Items

If your item arrived damaged or incorrect, email us within 48 hours with your order number and photos, and we'll arrange a replacement or full refund at no cost to you.