Nexora Clergys

Privacy Policy

Your privacy is sacred to us. Here is exactly how we handle your personal information.

Information We Collect

When you visit nexoraclergys.com or place an order, we may collect the following types of information:

Personal Information You Provide

Name, email address, phone number, and billing/shipping address when you place an order or contact us.
Payment information — processed securely through our payment providers. We do not store your full card details on our servers.
Communications you send us via email, contact forms, or customer support.

Information Collected Automatically

IP address, browser type, device information, and pages visited on our website.
Cookies and similar tracking technologies used to improve your browsing experience.
Referring URLs and on-site behaviour for analytics purposes.

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How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfil your orders, including shipping and delivery.
To communicate with you about your order status, shipping updates, and support queries.
To send promotional emails and offers — you can opt out at any time by clicking "unsubscribe" in any marketing email.
To improve our website, product offerings, and customer experience.
To comply with legal obligations and prevent fraud.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Cookies

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device. They help us remember your preferences, analyse traffic, and personalise content. You can control or disable cookies through your browser settings; however, some features of our website may not function correctly without them.

Third-Party Services

We may share your information with trusted third parties only as necessary to operate our business, including:

Payment processors (e.g., PayPal, Stripe) to handle transactions securely.
Shipping carriers to fulfil and deliver your orders.
Analytics providers (e.g., Google Analytics) to understand website usage.
Email marketing platforms to send order confirmations and newsletters.

All third-party partners are required to handle your data in accordance with applicable privacy laws.

Data Security & Your Rights

How We Protect Your Data

We implement industry-standard security measures including SSL encryption, secure servers, and restricted access to ensure your personal information is protected. No method of transmission over the internet is 100% secure; however, we take all reasonable steps to protect your data.

Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data, subject to legal requirements.
Opt out of marketing communications at any time.
Lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us at support@nexoraclergys.com.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy or as required by law. Order records are typically retained for a minimum of 5 years for accounting and legal compliance.

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes your acceptance of the updated policy.

This policy was last reviewed in 2025.

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